Shipping Policy

We Ship Worldwide

Products are shipped on the next business day after payment is confirmed.  You will receive tracking number to follow the progress of your delivery. All shippings are registered.

 

Prices

Portugal and Spain - Free €

Rest of Europe - 14,00 €

Rest of the World - 25,00 €

 

Free shipping worldwide for purchases above 125,00€.

Payment Methods

We accept Credit Card and PayPal as payment method

Return & Exchange Policy

Returns - free

Our policy lasts 15 days. If 15 days have gone by since your purchase has arrived to you, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return send your item to the following adress - Rua Coelho da Rocha, Mercado Campo de Ourique, Lisbon1350-075, Portugal.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at worldwide@otherwise.shop.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  

If you need to exchange it for the same item, send us an email at worldwide@otherwise.shop and send your item to: Rua Coelho da Rocha, Mercado Campo de Ourique, Lisbon1350-075, Portugal.

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